Do You Accept Returns?
Yes! Customer satisfaction is our destination! Please feel free to return any eligible item within 30 days after receiving your original order.
Additional Notes About Warranty
- Items must be returned in original, factory condition (unaltered, unworn, undamaged, and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- Please notice that if you wish to return any or all parts of your order, you will need to contact customer service first to ask for return approval. Returned items without RMA will not be accepted.
- Care and styling product, accessories, liquids, and special customized order items are ineligible for return…
How Do I Make a Return?
You may email us at service@prettyandbad.com and let customer service know your order number. Pretty&Bad’s customer service team will help you move forward.
What Is the Return Period?
We will provide a refund period on unused hair products within (30) days of the date that you receive your hair.
Do I Have to Pay for the Shipping of My Return?
Yes, you are responsible for return shipping costs together with the Custom Tax except for quality issues. Please send your return with a trackable option, Pretty&Bad Hair will not be responsible for lost returns.